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please find your question in the list below. click on it to retrieve the answer.
for products that are eligible for the guarantee, you can register them by clicking here and filling out the provided form.
to find the 4-digit sku code needed to register your cookware’s guarantee, please search the rear of the packaging on each product. you’ll find the sku code located just beneath the barcode, in the same white box. alternatively, you can find the sku code for a product on each product page, labeled ‘item code’.
product dimensions can be found on our websites on each product page, under the ‘details’ tab.
to confirm if your pan is safe for use within the oven, look for the ‘oven safe’ icon on the packaging. alternatively, please check the product page on our website.
all hobs have a minimum induction base size requirement and this can be found in your hob manual. as a cookware manufacturer, we manufacture to the set industry standards. Induction works by creating a magnetic field, therefore the induction plate on the base of the pan needs to match the ring/zone size chosen on your hob in order that they make direct contact with each other and the magnetic field is created. the induction plate on the base of the pan appears as a stainless-steel plate. it is this area that needs to match the size of the ring/zone chosen not the entire base of the pan. the cooking vessel base diameter must be the same as the induction hob ring/zone chosen. if it’s too big some zones will remain outside the hob and won’t heat properly, but if it’s too small the pan may not activate the hob.
to confirm that your pan is safe for cleaning in the dishwasher, please check the packaging for the ‘dishwasher safe’ icon. alternatively, please check the product page on our website.
we’re sorry to hear that you have an issue with your order. please click here and fill out the form provided. please also include your order number. a member of our team will be in touch as soon as possible.
we use PayPal checkout as our payment gateway. this means that however you choose to pay, you may receive a message saying that you have completed the order with PayPal – even if you do not have a PayPal account. this is nothing to worry about, as your payment will be charged to whichever payment method you chose to use when placing the order.
we’re sorry to hear that you wish to cancel your order. please visit our shipping, returns and cancellations page for further instructions.
in the eventuality that you would like to open a guarantee claim, please click here and provide some information about the issue you are experiencing. a member of our team will be in touch as soon as possible.