Please find your question in the list below. Click on it to retrieve the answer.
For products that are eligible for the guarantee, you can register them by clicking here and filling out the provided form.
To find the 4-digit SKU code needed to register your cookware’s guarantee, please search the rear of the packaging on each product. You’ll find the SKU code located just beneath the barcode, in the same white box. Alternatively, you can find the SKU code for a product on each product page, labelled ‘item code’.
Product dimensions can be found on our websites on each product page, under the ‘details’ tab.
To confirm if your pan is safe for use within the oven, look for the ‘oven safe’ icon on the packaging. Alternatively, please check the product page on our website.
To confirm that your pan is safe for cleaning in the dishwasher, please check the packaging for the ‘dishwasher safe’ icon. Alternatively, please check the product page on our website.
We’re sorry to hear that you have an issue with your order. Please click here and fill out the form provided. Please also include your order number. A member of our team will be in touch as soon as possible.
We’re sorry to hear that you wish to cancel your order. Please click here and fill out the form provided with your order number. You’ll receive a confirmation email of this once completed.
In the eventuality that you would like to open a guarantee claim, please click here and provide some information about the issue you are experiencing. A member of our team will be in touch as soon as possible.